WEBCAST:
Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.
EGUIDE:
Check out this tip guide today to learn how dynamic case management (DCM) serves as a useful tool for a business approach to process management.
EGUIDE:
This Tip Guide offers practical advice for combining dynamic case management (DCM) and analytics to spot trends and glean other insights from case information. Readers will learn where the combination is likely to work best, where business process management (BPM) fits into the picture, and how to avoid problems in implementation.
WHITE PAPER:
Read why organizations should consider solutions that provide the more extensive business benefits of email management capabilities and not just the basic operational benefits of email archiving.
WHITE PAPER:
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
WHITE PAPER:
Read this white paper to learn how records management as part of an enterprise content management (ECM) solution delivers substantial ROI through reduction in corporate risk, lower operational costs, and improved productivity.
WHITE PAPER:
QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals.
EGUIDE:
Great case management results don't happen by magic, and they don't even happen just by hard work. They're often due to following proven best practices. This e-guide will introduce readers to our tried-and-true best practices for effective case management and five potential barriers to successful case outcomes—and advice for addressing them.
WHITE PAPER:
Access the following white paper to uncover a more effective, accurate, and faster knowledge-capture mechanism that reduces data-mining and system-specific knowledge transfer time. Read on to learn more.
EGUIDE:
Read this expert e-guide to learn how collaboration enhances dynamic case management and empowers not just a company’s caseworkers (and other "information workers"), but its customers as well. Find out how organizations can promote and support effective worker collaboration and provide effective governance for collaborative efforts.
