Customer Care Outsourcing White Papers, Software Downloads, Definition and Webcasts

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Mobile Devices: Changing the Way You'll Service Your Customers sponsored by Interactive Intelligence, Inc. PRESENTATION TRANSCRIPT: Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users. Posted: 15 Aug 2012 \| Published: 15 Aug 2012 TOPICS: Application Deployment \| Application Development \| Application Performance Management \| Applications Management \| Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Contact Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Mobile Workers \| Smart Phones \| Tablet PC

SIP contact centers: Key benefits and potential challenges sponsored by TechTarget Security EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Customer Experience Exchange E-Zine: Issue 3 sponsored by TechTarget Customer Experience EZINE: In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. Posted: 20 Mar 2012 \| Published: 20 Mar 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| CRM \| CRM Best Practices \| Customer Data Management \| Customer Loyalty \| Customer Satisfaction

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

Get the Most Out of Multichannel Marketing Automation Software sponsored by Pegasystems EBOOK: In this e-guide, learn why organizations must align multichannel marketing automation software with user expectations, as well as have it reflect business processes. Additionally, unveil exclusive tips on how to choose a marketing automation tool that fits your business needs. Posted: 16 Dec 2014 \| Published: 16 Dec 2014 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software	All resources sponsored by Pegasystems

Contact Center Metrics for Customer Experience Success sponsored by Desk.com (A Salesforce Company) EGUIDE: In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience. Posted: 24 Mar 2014 \| Published: 24 Mar 2014 TOPICS: Business Performance Management \| Business Performance Management Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Metrics

Close the Omni-channel Customer Experience Gap sponsored by IBM WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center. Posted: 20 Mar 2014 \| Published: 31 Aug 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Channel Management \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile CRM

Best Practices for a contact center technology overhaul sponsored by Contactual (Now 8x8, Inc.) EBOOK: Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience. Posted: 13 Jun 2011 \| Published: 10 Jun 2011 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Software \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| SaaS business intelligence

How Automated Contact Services Help One Health Center Reduce Missed Appointments sponsored by Microsoft EGUIDE: In this e-guide, discover how to improve communication between contact center agents and customers by integrating an automated contact service. Posted: 14 Feb 2017 \| Published: 09 Feb 2017 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Customer Data Integration \| Customer Data Management \| Customer Self-Service \| Customer Service

Customer Care Outsourcing Reports