Service. Smarter. Redefining commerce in the age of the customer
sponsored by IBM
WHITE PAPER:
Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
Posted: 21 May 2012 | Published: 01 May 2012
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Buy. Smarter. Redefining commerce in the age of the customer
sponsored by IBM
WHITE PAPER:
Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Posted: 18 May 2012 | Published: 01 May 2012
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Customer Experience Exchange E-Zine: Taking a swing at social CRM
sponsored by TechTarget Customer Experience
EZINE:
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Posted: 16 May 2012 | Published: 16 May 2012
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Best practices for web experience management
sponsored by OpenText
EGUIDE:
In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.
Posted: 27 Mar 2012 | Published: 27 Mar 2012
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Deliver a Superior Cross-Channel Commerce Experience
sponsored by Oracle Corporation
WHITE PAPER:
With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.
Posted: 01 Mar 2012 | Published: 01 Mar 2012
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Gartner predictions around Social CRM
sponsored by Infor CRM
EGUIDE:
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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Apply the power of CRM to build customer loyalty
sponsored by Infor CRM
EGUIDE:
This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
Posted: 08 Feb 2012 | Published: 07 Feb 2012
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Cognos Business Intelligence for Report Authors
sponsored by IBM
VIRTUAL SEMINAR:
Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere."
Posted: 24 Jan 2012 | Premiered: 24 Jan 2012
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Tip Guide: Tips for making the business case for CRM analytics – and what can be gained
sponsored by SAP America, Inc.
EGUIDE:
In this e-guide, readers will learn more about customer relationship management (CRM) analytics and what can be gained from having this in place.
Posted: 13 Dec 2011 | Published: 13 Dec 2011
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Navigating the path to satisfying online customer experience
sponsored by Tealeaf
EGUIDE:
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
Posted: 30 Nov 2011 | Published: 23 Nov 2011
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InfoSphere MDM Solution for Product Information Management
sponsored by IBM
VIDEO:
Watch this short video and learn how leading retailers, distributors and manufacturers leverage IBM InfoSphere Product Information Management solutions to boost supply chain productivity and deliver an optimal customer purchase experience.
Posted: 15 Nov 2011 | Premiered: 15 Nov 2011
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Medio's™ analytics transform mobile data into business action, IBM System x and Intel Xeon processors helps take the guesswork out of CRM- A Case Study
sponsored by IBM
WHITE PAPER:
Based in Seattle, Medio Systems is a leader in the emerging field of predictive analytics, quickly analyzing data streams to give mobile phone carriers and providers actionable insight into their customers’ preferences and buying habits.
Posted: 04 Nov 2011 | Published: 04 Nov 2011
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E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty
sponsored by Microsoft
EBOOK:
This ebook is full of expert advice for implementing a successful customer experience management (CEM) plan.
Posted: 28 Oct 2011 | Published: 28 Oct 2011
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MicroScope October 2011: A special issue examining the latest tools the channel can use to communicate with customers
sponsored by MicroScope
EZINE:
This issue of the digital magazine is designed to capture what is an ever changing communications landscape and provides some food for thought to those wondering how they can get the most out of it personally and as a business.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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eGuide: Using virtualization to achieve green data centers
sponsored by IBM
EGUIDE:
This expert e-guide, brought to you by SearchSystemsChannel.com, provides insight into emerging virtualization and cloud trends and offers advice to help solution providers excel in each of these technology spaces.
Posted: 17 Oct 2011 | Published: 17 Oct 2011
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Unleash the Power of Marketing to Drive Innovation and Profit
sponsored by SAS
WHITE PAPER:
In this white paper, learn what genuine customer centricity looks like, why it matters more than ever, and how organizations can achieve it.
Posted: 11 Oct 2011 | Published: 11 Oct 2011
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The Forrester Wave™: Web Content Management For Online Customer Experience, Q3 2011
sponsored by Siteworx
WHITE PAPER:
A market update on the latest WCM trends including leading vendors, innovations in publishing and cost profiles.
Posted: 15 Sep 2011 | Published: 12 Sep 2011
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Mobility in the Enterprise: Professional Productivity with Intel® Core™ i5 vPro™ processor
sponsored by Intel
CASE STUDY:
This case study discusses the reasons why one company decided to replace their existing laptops every two years. Find out how implementing this strategy benefited both employees and end users.
Posted: 03 Aug 2011 | Published: 02 Aug 2011
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Taking action on analytics: Using data for customer loyalty and retention
sponsored by SAP America, Inc.
EBOOK:
During the recession, organizations have been forced to revisit customer retention tactics and define a clear strategy for customer loyalty. Yet many organizations lack the strong understanding of customer data that is the foundation of a successful customer loyalty program. In this e-book, learn about trends in customer relationship management.
Posted: 05 Jul 2011 | Published: 05 Jul 2011
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Case Study-VMware Consona Knowledge Management
sponsored by Consona Corporation
CASE STUDY:
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
Posted: 17 Jun 2011 | Published: 01 Jun 2010
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Creating Stickiness in the Insurance Industry
sponsored by Thunderhead
WHITE PAPER:
With the economy being shaky, the insurance industry has a problem. Customers are increasingly shopping around and making complex demands. Learn how to achieve loyalty in a shaky industry.
Posted: 16 Jun 2011 | Published: 01 Jan 2011
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An Integrated Solution for Context-based Customer Experience Management
sponsored by Avaya
WHITE PAPER:
Moving to a customer experience management approach requires an infrastructure that is open, scalable and capable of bringing together state-of-the art applications, fully preserving customer context.
Posted: 10 Jun 2011 | Published: 10 Jun 2011
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The Future of Web Content Management
sponsored by Ektron, Inc.
WHITE PAPER:
When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture?
Posted: 17 May 2011 | Published: 17 May 2011
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Social Media and Customer Service
sponsored by Pegasystems
WHITE PAPER:
One of the biggest issues for companies is creating effective customer services processes. What if social media could help the problem?
Posted: 11 May 2011 | Published: 11 May 2011
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Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth
sponsored by Oracle Corporation
WHITE PAPER:
E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.
Posted: 26 Apr 2011 | Published: 26 Apr 2011
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