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The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
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This presentation considers the advantages that come with real-time customer churn intervention. Watch now to discover how machine learning and text analytics can help your company step in at the right time to avoid losing valuable customers.
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CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.
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High system performance levels can ensure risk reduction and improve costs for business-critical systems. Read this paper to learn how to ensure system performance by combining performance engineering best practices with client delivery.
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Access this whitepaper to discover one business process management system that not only provides a scalable future, but dynamically handles workloads throughout many servers during overload situations.
WEBCAST:
This on-demand webcast investigates performance management and analytics tools that can help drive success in finance and risk management. Watch now to discover product updates, best practices, and more.
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Monitoring tools are often used today in order to view the true impact of events. Access this case study white paper that explains how Playtech, a gaming software company, relies on monitoring tools to ensure uninterrupted, high quality service.
PRESENTATION TRANSCRIPT:
This Webcast Transcript can help you put your business intelligence (BI) and enterprise resource planning (ERP) needs into perspective with application strategy tips offered by Ray Wang at Forrester Research.
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This article explains in detail about how to arrive at and implement an effective business intelligence strategy, using both a BICC and performance management technology.
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Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.
