WHITE PAPER:
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
WHITE PAPER:
Companies that are disciplined in managing the quality of their engineering, manufacturing, purchasing and human resource operations perform better. Read this white paper today to learn what strategic actions organizations can take to improve q...
DATA SHEET:
Successful adoption of service oriented architecture (SOA) as an IT strategy does not in of itself guarantee business results. Effective SOA governance is essential to achieving measurable, sustainable business value. This data sheet showcases key features and benefits of Oracle's SOA Governance Solution.
WHITE PAPER:
Network performance problems bring everyone down. They drain productivity, spirits, and profits. But your IT resources and budget are limited. Really, what can you do? Read this paper to find out how to take control with a managed switch.
WHITE PAPER:
In this buyer's checklist, we describe how the performance, scalability, and data protection capabilities of hypervisor-aware storage systems differ from older platforms, as well as explore the 5 categories of hypervisor-aware systems on the market today.
WHITE PAPER:
Converged services are being deployed extensively in enterprises to take advantage of the advances in IP-based voice, data and video service offerings.
WHITE PAPER:
This paper outlines the best practices for collecting network and application performance information over MPLS enabled wide area networks by using the nGenius Solution's Site Monitoring feature to monitor traffic flows destined for remote sites.
EGUIDE:
Recent technology improvements aiding the success of tiered storage include new solid-state disks (SSDs), improved Serial Attached SCSI (SAS) and more efficient data movement, classification and quality of service (QoS) software. Continue reading this tutorial to learn more.
WHITE PAPER:
Cisco's borderless networks promises to connect anyone to anywhere, using any device, to any resource—securely, reliably, transparently. In order to fully deliver on this promise, Cisco is advancing along three critical fronts: workplace transformation, technology leadership, and operational excellence. Read this paper to learn more.
EGUIDE:
This expert e-guide from SearchDataCenter.com is designed to help IT pros maintain efficiency without compromising service quality. Gain insight into how change management can free up time while improving availability and explore ten considerations for implementing this essential process.
