Customer Churning Multimedia

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Infor CRM Interaction Advisor sponsored by Infor CRM PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. Posted: 22 Jul 2009 \| Premiered: 22 Jul 2009 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Help! The Applications Octopus is Strangling our Business! Is your business strangled by outdated applications and inflexible architectures? sponsored by ASG Software Solutions WEBCAST: This webcast shows insights into enabling businesses to face business challenges by combining business driven information systems and effective application portfolio management. Posted: 03 Nov 2010 \| Premiered: Nov 16, 2010, 11:00 EST (16:00 GMT) TOPICS: Application Portfolio Management \| Architectures \| Business Communications \| Business Process Management \| Business Processes \| Enterprise Architectures \| SOA

HP helps United Airlines consolidate their IT infrastructure sponsored by Hewlett-Packard Enterprise WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now. Posted: 07 Feb 2014 \| Premiered: Dec 31, 2012 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Systems

The Rise of Collaboration in the Budgeting Process sponsored by Tagetik Software WEBCAST: Learn how companies can use social software in combination with Business Intelligence applications to improve decision-making in key business processes.Watch this webcast presented by Tagetik, Microsoft and featuring Gartner as new collaboration strategies and methodologies for budgeting and forecasting are introduced. Posted: 11 Jun 2010 \| Premiered: Jun 22, 2010, 11:00 EDT (15:00 GMT) TOPICS: Budgeting \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Processes \| Collaboration \| Collaborative Applications Software \| CPFR \| Supply Chain Management

Applying Business Analytics Webinar Series - Got Bad Data? Part 2 sponsored by SAS WEBCAST: Tune in to this Webinar to find out how data quality can improve business performance. You’ll learn how to improve key data areas by performing data quality profiling and data collection through closed-loop monitoring, and how to address data quality as a process to derive value and drive continuous improvement. Posted: 09 Apr 2010 \| Premiered: Apr 9, 2010 TOPICS: Business Intelligence \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Processes \| Data Collection \| Data Management \| Data Mining \| Data Profiling \| Data Quality

SAP and Voice: Optimize Supply Chain Operations sponsored by Voxware, Motorola, and PEAK Technologies WEBCAST: Attend this Webcast to learn how this powerful combination provides improved real-time data collection and increased flexibility to make downstream business process changes easily and inexpensively. Posted: 16 Aug 2007 \| Premiered: Aug 29, 2007, 14:00 EDT (18:00 GMT) TOPICS: Application Integration \| Business Process Management \| Customer Satisfaction \| Data Warehouses \| Information Technology End Users \| Operational Support Systems \| Order Management Systems \| SAP (Product) \| Supply Chain Management \| TCO \| User Experience \| Voice Recognition \| Voice Recognition Software \| VoiceXML

How Not to Get Fired: Choose JBoss Enterprise BRMS for Your Mission-Critical Business-Rules Deployment sponsored by Red Hat WEBCAST: Watch this webcast now to get an overview of the JBoss Enterprise BRMS and its key capabilities for tackling demanding process tasks. Posted: 20 Jul 2012 \| Premiered: Jul 20, 2012 TOPICS: Business Processes \| JBoss \| Process Control Software \| SOA

Successful Strategies For Business Process Integration sponsored by Oracle Corporation WEBCAST: Business processes and their effectiveness are what differentiate your company from your competitors. If you can successfully manage your processes you are able to increase efficiency, improve customer service, and deliver new products faster. Watch this webcast to learn how to put your best foot forward when it comes to BPM. Posted: 24 Jul 2012 \| Premiered: Jul 17, 2012 TOPICS: Business Process Management \| Business Process Management Software \| Business Processes \| Database Administration \| Database Administrators \| Database Management \| Oracle (Product)

IBM Watson at Work: The Rise of Cognitive Computing sponsored by IBM. WEBCAST: Access this eye-opening webcast to learn about a question-answering analytics system that functions as a self-service chat session for customers that would normally contact a call center. Discover how this tool can drastically improve customer experience, decrease issue resolution time, increase top-line revenue, and more Posted: 17 Jul 2013 \| Premiered: Jul 17, 2013 TOPICS: Customer Satisfaction \| Customer Service \| Data Analytics \| Text Analytics