Internet Videoconferencing Services White Papers

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Internet Videoconferencing Services White Papers (View All Report Types)

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile sponsored by IBM WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times. Posted: 02 Apr 2014 \| Published: 10 Apr 2013 TOPICS: Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs sponsored by Dimension Data WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs. Posted: 03 Feb 2014 \| Published: 03 Feb 2014 TOPICS: IT Service Management \| IT Services

EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012 sponsored by Hewlett-Packard Enterprise WHITE PAPER: This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more. Posted: 28 Jun 2013 \| Published: 31 Dec 2012 TOPICS: Analytic Applications Software \| Application Monitoring \| Application Performance Management \| Application Performance Management Software \| Applications Management \| Business Intelligence \| Business Intelligence Software \| Business Management \| Business Process Management \| Business Service Management \| Business Service Management Software \| Data Analytics \| IT Management \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| Troubleshooting

Want Personalized Service Delivery? Consider MyIT. sponsored by BMC Software WHITE PAPER: This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time. Posted: 20 Dec 2013 \| Published: 20 Dec 2013 TOPICS: Application Performance Management \| Applications Management \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Identify and Leverage Your Existing Service Life Cycles sponsored by IBM WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives. Posted: 22 Jul 2010 \| Published: 22 Jul 2010 TOPICS: Business IT Alignment \| IT Management \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Service Level Management

Building Your Business Case for Best-Practice IT Services Delivery sponsored by Oracle Corporation WHITE PAPER: Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model. Posted: 29 Mar 2010 \| Published: 15 Jun 2009 TOPICS: CIOs \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services \| TCO

Impact of Cloud on IT Consumption Models: Top 10 Insights sponsored by Cisco Systems, Inc. WHITE PAPER: This whitepaper reviews the conclusions from a survey of IT leaders around the world. Posted: 08 Nov 2013 \| Published: 08 Nov 2013 TOPICS: CIOs \| Cloud Computing \| Cloud Management \| Data Center Management \| Data Centers \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Services \| IT Spending \| IT Systems \| IT Workforce

A Better Way to Manage Desktops: HP Workplace Management Services sponsored by Hewlett-Packard Enterprise WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help. Posted: 02 Sep 2014 \| Published: 29 Aug 2014 TOPICS: Desktop Applications Management \| Desktop Management \| Enterprise \| IT Departments \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Workforce \| Management Service Providers \| Productivity

How to Meet the Growing Demands on IT - 4 Steps along the Path sponsored by Rackspace Technology WHITE PAPER: This white paper details a four step process you must take in order for IT to stay ahead of your growing demands. Posted: 18 Jun 2014 \| Published: 18 Jun 2014 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Dell SupportAssist FAQ sponsored by Dell, Inc. and Intel® WHITE PAPER: This whitepaper features a series of frequently asked questions regarding Dell's SupportAssist technology. Posted: 22 May 2014 \| Published: 23 May 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Systems Management \| Systems Management Services