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Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
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Enterprise portals involve governance issues that when ignored can lead to an unsuccessful implementation. Read this paper to learn about a holistic approach to defining and implementing an effective governance model for portals in your organization.
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In this report from Forrester Research, Inc., explore the various challenges that modern application developers face and learn why savvy dev teams are considering open source BPM as an alternative to hand-coding and as a viable way to overcome these issues.
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This whitepaper explains how business people are allowed to directly define how their business rules are being executed with a BRMS; and, perhaps more important, how it facilitates change in an easy, safe and reliable manner.
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This white paper shows you how a combined IBM and Wind River quality management solution can help you deliver higher-quality products to the marketplace faster.
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This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures.
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This white paper will teach you five things to consider when managing your firewall, and will present you with real life examples of how these five things have helped other organisations improve their firewall management.
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In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.
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Read this white paper to find an integrated approach to software change and configuration management. Learn how to effectively balance the need for change v. availability of resources and make rational business decisions without disrupting your audit trail.
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In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
