WHITE PAPER:
This resource offers insight to help you more effectively approach succession management. Read on to learn how to identify, develop, and retain the top talent.
WHITE PAPER:
Effective succession management is critical if your organization hopes to prevent unplanned talent losses from disrupting business operations. This resource reveals three essential practices for getting your business leaders more engaged in the succession process.
WHITE PAPER:
Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce.
WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.